Sorry about that! If we sent you an incorrect item in your order, fill out our form here. 
Please provide:

Your First and Last name
Order number 
Photos of the items you received

We'll handle the issue ASAP!

<div class="section-div"><div class="s4com-section-body"><div class="s4com-articles s4com-border-bottom" data-no-instant><div class="s4com-article-body" id="hc-what-should-i-do-if-i-received-the-wrong-items"><p>Sorry about that! If we sent you an incorrect item in your order, fill out our form <strong><a href="https://getbacknecklaces.gorgias.help/en-US/contact">here</a>.&#xA0;</strong></p><p>Please provide:</p><ul><li>Your First and Last name</li><li>Order number&#xA0;</li><li>Photos of the items you received</li></ul><p>We&apos;ll handle the issue ASAP!</p></div></div></div></div>

What should I do if I received the wrong item(s)?

Have no fear! All of our necklaces and bracelets have a 1-year warranty, which mean we'll replace the damaged item within a year from the time of purchase.
 
To get a replacement, fill out our form here with:

The First and Last name on the order
T

<div class="s4com-articles s4com-border-bottom" data-no-instant><div class="s4com-article-body" id="hc-what-should-i-do-if-my-item-has-been-damaged-or-broken"><p>Have no fear! All of our necklaces and bracelets have a 1-year warranty, which mean we&apos;ll replace the damaged item within a year from the time of purchase.</p><p>&#xA0;</p><p>To get a replacement, fill out our form <strong><a href="https://getbacknecklaces.gorgias.help/en-US/contact">here</a></strong> with:</p><ul><li>The First and Last name on the order</li><li>The order number</li><li>Your shipping address</li><li>Front and Back photos of the item</li></ul><br><p>NOTE:</p><p>*We can only issue a replacement if you provide a photo of the damaged item</p><p>*We&apos;re unable to replace lost or stolen items</p></div></div>

What should I do if my item has been damaged or broken?

Please feel free to reach out to our Support Team via chat!

Please feel free to reach out to our Support Team via email anytime!

Our phone line is available weekdays 8 AM - 4 PM

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