Return OptionsUpdated 2 years ago

RETURN OPTIONS :

Size Exchanges - FREE Return Label

Fit wasn't quite right and you want to swap it for the a size up or down? An exchange is your best option. The cost to return your incorrect size is on us!

You’ll receive a prepaid return label and the replacement size will be sent as soon as we’ve received notice your original parcel is scanned as ‘in transit’ by USPS. The sooner you return the original, the faster you’ll receive the replacement.

This option will only be available if we have enough stock on hand of the preferred size – if stock is running low or it’s already sold out, you won’t be able to choose that size. If your size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

Online Credit - FREE Return Label

Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits are valid for 3 years and just like an exchange, we cover the cost of your return.

When you submit your return, you’ll receive a pre paid label to send your items back and your store credit will be issued once your return is scanned with the supplied shipping label as 'in transit' with USPS

Refund - $7 Return Label

Your refund will be processed back onto your original payment method once your return is scanned with the supplied shipping label as “Delivered” with USPS. It’s a flat rate of $7 for return delivery if you choose a refund. This amount will be deducted from your refund total.

If you’ve paid with ShopPay, any repayments already made will be refunded to your ShopPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card.

You’ll be issued an USPS Return Label. Print the label at home (or at a Post Office or Officeworks if you don't have a printer), stick the label to the outside of your parcel, place your return items in your original order inside and send the parcel back to us.